B2B managed services

B2B integration is costly and complex. Monitoring, managing and maintaining a B2B integration environment requires continuous investments in specialized technologies and skilled professionals. These environments typically need to integrate with both legacy and next-generation technologies across the extended partner ecosystem, from paper and fax to EDI and APIs.

OpenText™ B2B Managed Services shields organizations from the complexities of managing their B2B integration environments, allowing them to focus on their core business activities.

OpenText B2B Managed Services offers a repeatable, proven people–process–technology model that extends the IT team and ensures operations stay current with B2B integration trends and requirements, while improving business process optimization. Using B2B Managed Services, OpenText assumes the management of day-to-day operations, from systems management to integration to partner onboarding and transaction monitoring. Companies are able to focus on core competencies, accelerate new technology adoption and future-proof against unknown technology and economic changes. B2B Managed Services ensures organizations are:

• Connected: A flexible, programmable and configurable digital backbone through B2B cloud integration connects people, systems and things through a range of cloud-based services or a hybrid integration leveraging on-premises B2B gateway software.
• Collaborative: Applications and services allow interaction with trading partners through their preferred method to improve day to day operations involving trading partners.
• Intelligent: Realtime business performance insights identify and flag risk and opportunity to allow users to immediately respond without waiting on scarce resources to generate reports.

Offers a comprehensive suite of Software as a Service (SaaS) solutions for better visibility of B2B transaction flows and alerts, and leverages OpenText™ Trading Grid™ Analytics for improved operational and business insights and seamless collaboration between trading partners.

Enables ethical trading sourcing strategies to select trading partners based on specific corporate social responsibility criteria using the Global Partner Directory. Accelerates trading partner onboarding and time to value with extensive search capabilities and self-service connection invitations.

Utilizes robust tools, techniques and processes to accelerate the supplier onboarding process and ensure 100 percent participation from the entire trading partner community. Delivers ongoing trading partner management to obtain efficient transaction flows and resolve problems as quickly as possible.

Includes a dedicated production services team to proactively monitor all processes and business transactions within the production system. Provides 24X7 transaction monitoring, exception management and incident management support.

Monitors B2B data exchange flows and identifies errors within individual transactions and across business processes to improve data quality and business process integrity.

Delivers enterprise integration services to ERP systems, including SAP and Oracle, from complex document mapping, such as SAP IDoc format, to business partner relationship management and data quality monitoring.

Offers a feature rich request management and business process management tool for realtime status tracking of support requests. Offers guided report creation and automated workflows with automatic task assignment, request tracking and alerts.

Offloads the day-to-day management of B2B operations and infrastructure, hosted in OpenText data centers, including systems health monitoring, data backups, network managed services, systems administration and application support.

Provides experienced B2B Service Delivery Managers for day-to-day project management activities relating to the B2B program.

Leverages OpenText B2B mapping experts to manage all data integration and translation tasks, perform change management and resolve issues.

Expands user self service capabilities, mobility, peer file sharing and onboarding with any-to-any connectivity.

Access to cloud integration and skilled resources to accelerate digital transformation initiatives.

Obtain rich insights into trading partner performance with comprehensive business process analytics.

Get product to customers, new markets or channels faster with a pre-connected global trading community.

Utilize a comprehensive and highly-available digital backbone for secure, any to any connectivity to people, systems and things that meets or exceeds the latest security standards.

Digitize all transactions across trading partners, automating B2B services and processes to gain new efficiencies.