Fax managed services

Extend IT resources and offload the complexity of an enterprise fax implementation to a trusted and experienced fax managed services partner

Complicated integrations, upgrades and telephony connections are all costly, complex and require continuous investments in specialized technology and internal expertise to implement, monitor and troubleshoot. Even best-of breed electronic fax solutions can be complex and a tremendous IT resource drain. Fax managed services eliminates the complexity of an on-premises fax server deployment.

Fax managed services simplifies a fax environment, keeps pace with dynamic integration requirements of enterprise applications and frees precious IT resources for other strategic initiatives. More and more organizations are outsourcing with fax managed services to attain their process automation goals.

OpenText RightFax Managed Services provides a complete solution to modernize faxing, improve the reliability and stability of an on-premises digital fax solution, integrate with enterprise applications for better process automation and more.

What is fax managed services?

Fax managed services deploys fax server software in a vendor-hosted data center, managed by the vendor’s resources as a hosted fax solution. It combines fax technology with experts from a trusted, experience partner to implement, manage and monitor a digital fax implementation. Fax managed services delivers the expertise, process support and technical infrastructure to meet current and future enterprise faxing needs. Fax managed services can also seamlessly integrate fax with back-end systems or enterprise applications, such as capture technology, ERP, CRM, and EMR systems in healthcare.

OpenText RightFax Managed Services

RightFax Managed Services combines the technology of OpenText RightFax, the most trusted fax server for secure information exchange, with OpenText experts to implement, manage and monitor RightFax implementations. RightFax Managed Services acts as an IT team extension to free up internal assets to focus on core business objectives, eliminate on-premises fax server complexity and fill gaps in internal expertise.

Hosted in an OpenText datacenter with secure, scalable and reliable faxing, RightFax Managed Services delivers the latest digital fax technology capabilities to future proof implementations, to simplify faxing and to eliminate the cost and complexity of an onsite implementation. With RightFax Managed Services, organizations gain a partner with more than 30 years of fax experience to manage complex network, integrations and global processes.

OpenText RightFax Managed Services features

Expert resources

Deliver and support current and future business objectives by leveraging both technical and business expertise, including dedicated project managers, expert digital fax technology and standards professional and a 24×7 support team.

Proven processes

Rely on faxing infrastructure management, including systems-health monitoring, data backup, network management, systems administration, database management and application support.

Integration design and implementation

Use OpenText fax experts to design, test and implement integrations between RightFax and back-end system and applications.

Complete RightFax capabilities

Get all the add-on modules and capabilities needed for RightFax, whether connecting five multifunctional printer devices or 500, barcode routing, email integration or any other available option.

Unlimited and scalable fax capacity

Utilize the OpenText Cloud for fax transmissions to eliminate bottlenecks and failures caused by onsite telephony connections and automatically scale capacity to meet volume requirements.

Disaster recovery

Minimize downtime and data loss in the event of a catastrophic event with disaster recovery options.

OpenText RightFax Managed Services benefits

Extend internal IT resources with OpenText experts

Transition from a single-threaded internal resource to a team of RightFax experts to combat competing or new priorities, workforce churn or gaps in internal know-how.

Simplify enterprise fax server complexity

Leverage the most trusted managed services provider to shield company resources from fax server complexity.

Strengthen flexibility and scalability to meet business goals

Centralize and consolidate all faxing, backed by a global infrastructure, for greater visibility across faxing operations for end users, enterprise applications and workflows.

Support digital transformation and modernization initiatives

Transform fax-dependent workflows, especially those related to interactions with customers and other stakeholders, to eliminate inefficiencies, drive competitive differentiation and increase bottom-line results.

Let’s talk about digital fax

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