Cloud fax services

Simplify secure information exchange with cloud fax services for email, desktop applications and enterprise systems

Fax remains a powerful communication method for organizations to securely exchange vital business documents. But, maintaining a traditional environment of standalone fax machines or servers puts the burden on IT to manage and maintain an entire faxing infrastructure.

OpenText™ Fax2Mail™ is a cloud service that simplifies digital faxing for the enterprise with state-of-the-art security and unmatched reliability.


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OpenText Fax2Mail overview

Fax2Mail is an enterprise cloud fax service that simplifies faxing, while reducing the cost and complexity of managing on-site hardware, software and telephony. It allows users to easily exchange faxes within email applications and provides the widest range of desktop and enterprise integrations options to accelerate fax-dependent business processes.

Organizations choose Fax2Mail because it is the largest, most secure global fax network with the broadest out-of-the-box integrations available. Deployed in the OpenText Cloud with best-in-class security policies and procedures, compliance-bound organizations trust Fax2Mail to defend, protect and deliver their data with unmatched reliability.

OpenText Fax2Mail features


Offers a comprehensive historical view to identify key statistics, system performance and delivery information. Shows summarized and detailed information about the transaction and delivery of faxed messages.

Certified SAP® connector

Sends and receives faxes seamlessly within SAP and issues confirmation reports to SAP applications.

On-demand fax numbers

Allows new fax numbers to be assigned and used from a pool of pre-provisioned numbers.

Microsoft® Active Directory® integration

Synchronizes Fax2Mail with Active Directory for easy user management.

Epic certified integration

Offers paperless, easy-to-use digital faxing from Epic, available on App Orchard, that reduces costs and increases HIPAA compliance.

Failover and disaster recovery

Leverages five geographically dispersed data centers and nine additional points-of-presence around the globe.

HIPAA compliant settings

Uses enhanced security features to protect the security and privacy of Protected Health Information (PHI), including data encryption, immediate document deletion, encrypted archiving, as well as no archive and HIPAA viewer options.

Message management

Offers portal-based tracking and report scheduling for messages sent or received. Enables users and administrators with access to enhanced search capabilities and more message-level content and information through a user-friendly interface. Offers item level queries and scheduled reports.

OpenText™ Cloud Capture

Combines Cloud Capture with Fax2Mail to extract data from faxed documents and connect information to key back-end systems faster and with higher accuracy than manual processing.

“The OpenText Fax2Mail initiative has increased our productivity and efficiency immensely. The fact is our people can actually take their emails and documents and turn them into faxes and quickly send them right back to people. It’s been a game changer as far as efficiencies are concerned.”

Anthony DiLallo, Vice President, CFO, Corporate Synergies

OpenText Fax2Mail benefits

Improve integrations for fax workflows

Integrate fax with back-end systems for seamless and secure information exchange with the most pervasive integrations available. Extend business agility and efficient workflow processing.

Reduce cost

Eliminate ongoing infrastructure maintenance costs, such as fax machines, software fees and telecom charges.

Improve scalability and availability of services

Ensure fax delivery with no busy signal or capacity restraints. Utilize automatic fail-over between OpenText data centers to deliver high availability and disaster recovery for maximum service availability.

Partner with the most trusted fax provider in the industry

Benefit from more than 30 years of expertise in the design, management and support of enterprise fax solutions. Ensure performance and security with local language support and 24/7/365 expert customer support.

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