Patient information exchange

Transition to digital patient information exchange for improved patient outcomes

Confidentiality is a cornerstone of the healthcare industry. HIPAA guidelines mandate that patient information be communicated securely. Paper-based fax for records exchange drives clinical inefficiencies, labor-intensive processes, limited access to patient information at the point of care and slow care coordination between providers, all of which increases costs and puts patient care in jeopardy. These drawbacks are widely recognized, yet nearly half of patient information is still transmitted by paper-based fax.

Digital, paperless fax is imperative for healthcare providers that rely on fax but require greater security and data interoperability. OpenText patient information exchange solutions provide digital faxing and Direct messaging across the health care system and deliver rich integrations with electronic medical records (EMR) and back-end systems to improve efficiency, decrease costs and improve care coordination.

What is patient information exchange?

Patient information exchange is the secure sharing of patient information, such as lab results, physician’s notes, diagnoses, transitions of care documents or any other vital health information between care providers, health systems and payers. Patient information exchange is protected in the U.S. by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). The Privacy Rule of HIPAA states that individuals’ health information is properly protected, while allowing the flow of health information needed to provide and promote high quality health care and to protect the public’s health and well-being. Healthcare organizations commonly exchange protected health information (PHI) through fax as a secure method of communication.

OpenText patient information exchange solutions overview

OpenText™ RightFax™ is a centralized fax server that provides paperless faxing across an entire health organization. Unlike other fax solutions, RightFax provides the deepest and broadest integrations with EMR and back-end systems for the secure and compliant exchange of PHI across the entire care spectrum.

RightFax is the only fax solution designed to help accelerate interoperability for the electronic exchange of patient information with OpenText™ RightFax™ Healthcare Direct, the first-ever solution to combine fax and Direct messaging in a single platform for the direct exchange of secure and encrypted electronic patient information.

By transforming all content exchanged with other providers to secure, interoperable and electronic exchanges, health organizations eliminate the inefficiencies of paper-based fax, optimize patient information exchange and improve patient safety with digital care coordination.

OpenText patient information exchange solutions features

Rich integration for EHR-agnostic content exchange

Delivers any type of document as a fax or wrapped in a structured format to and from any EHR system. RightFax offers more pre-built integrations than any fax server on the market.

Fax from anywhere

Leverages desktop, email, EMRs, print-to-fax drivers and web applications to send, receive and manage faxes from any location.

Outbound fax to Direct messages conversion

Turns unstructured outbound fax documents into structured Direct messages, enabling seamless record inclusion into patient charts.

Pre-built multi-function printer connectors

Exchanges fax and Direct messages with pre-built connectors for multi-function printers (MFP), including Ricoh®, Konica Minolta® and Xerox® devices. These connectors provide fax and fax-to-Direct conversion for outbound transmissions when sending from the MFP device.

“OpenText RightFax has been a huge win for us. We have gone from faxing being a real pain point in our system to actually becoming a strength. Our user community knows this and has started faxing more because of it. The confidence level, which was not there even just six months ago, has completely flipped now. They know that whatever they send is going to get there.”

Brant Burington, Manager, Technical Services and Support, Sharp Community Medical Group

OpenText patient information exchange solutions benefits

Reduce risk and improve patient care

Access documents in realtime at the point of care with paperless faxing and interoperable Direct messages.

Achieve connectivity and improve care coordination

Enhance continuity of care with improved records sharing, resulting in safer transitions of care and improved patient outcomes.

Improve processes and staff efficiency

Simplify faxing and reduce time spent on inefficient paper management, freeing time for patient care.

Reduce cost

Leverage a unified platform for fax and Direct messaging and avoid using point-solutions that drive up total cost of ownership.

OpenText patient information exchange solutions

Fax server software

OpenText™ RightFax provides paperless faxing across an entire health organization with rich integrations to EMR applications.


Modernize and integrate faxing

Direct messaging

OpenText™ RightFax™ Healthcare Direct sends and receives content via fax or Direct messages.


Accelerate interoperability

OpenText patient information exchange solutions

Fax server software

OpenText™ RightFax provides paperless faxing across an entire health organization with rich integrations to EMR applications.


Modernize and integrate faxing

Direct messaging

OpenText™ RightFax™ Healthcare Direct sends and receives content via fax or Direct messages.


Accelerate interoperability

Let’s talk about digital fax

Find out about OpenText™ RightFax™ and other market leading digital fax solutions.

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